Data Subject Rights Request

Captify believes in the utmost importance of consumer privacy and in collecting and processing data in a responsible and transparent way. Captify has been working to make sure the industry will be compliant by 25th May and that GDPR is a success.

You can control your data and exercise your GDPR rights on this page.




Where we are processing your personal data, the main method of meeting the requirement for erasure is by deleting all personally identifying elements so that the data is permanently anonymised and cannot be traced back to you or any other identifiable person (sometimes called “de-identifiying”).

To receive a copy of your data, for Access or Portability requests you must provide the email address to which you wish to have this copy sent and a valid form of photo identification.

We do not use these email addresses for any other purpose than to meet your rights request and this personal data shall be deleted upon resolution of your request. We may hold this data for 6 months for the purposes of facilitating dispute resolution or queries around your request, after which point all data shall be deleted.

Besides your Access Requests, for which the data deletion process above applies, Captify does not process contact or ID data such as names or emails and so, while we will always investigate any request thoroughly, often it will be impossible for us to know whether or not we are processing any data relating to you, or we may not technically be able to locate it.

In such cases, given the safeguards in place that enable you to manage directly your online choices and cookie settings, we believe it would be contrary to the intention of the law and to good data protection practices for us to ask you for (and then to process) additional data about you in order to investigate the request. However, this also means that you can be reassured that you cannot be personally identified or contacted using the data that we hold.

We are always available through the contacts in Section 2 above to help resolve any issues or doubts you may have in relation to processing of your data. If you believe that your rights have not been respected at any time then you also have a right to complain to the Supervisory Authority in your country (also known as Data Protection Authorities or, in the UK, the Information Commissioner’s Office) to ask them for a resolution.